Yes, a monthly statement is available to view in your owner portal after the end of the month. The Statements section of the Owners Portal allows you to:
To View Published Owner Statements:
You can request a portal password from the portal log in screen or call our office at (888) 372-7528 during business hours and a Support Team Member can assist with your request. When you request a password, an automated email with a system generated password and link to log in to your portal will be sent to the email address Park Avenue Properties has on file. The system generated password is case sensitive and should be typed exactly as shown in the automated email. If you have tried to log in multiple times from the same browser and are unable to access your portal, you may need to clear your browser’s history/cache before attempting to log in again.
To update your portal password while logged in to your portal: From the My Account page, click the Change Email and Password link that appears on the right side of the screen in the My Contact Information section. Make appropriate changes and click Save when done.
ePayments are owner draw payments that are directly deposited to a bank account of your choosing. There is no additional charge from Park Avenue Properties for you to set up this form of electronic payment. To set-up ePayments, log into your owner portal. From the My Account page of your portal, click the View Detail link that appears in the My Contact Information section. From the View Contact Info page, click the Edit Payment Account button. Follow the prompts to make the appropriate changes and save when done.
All rent is due on the 1st of the month, unless stated differently in the terms of the lease agreement. Property owners are paid after rent is collected and cleared. Owner draws are processed on the 10th, 15th and 30th. If these dates fall on a weekend or holiday, owner draws will be processed the next business day. Please keep these dates in mind when scheduling your monthly mortgage payments. A monthly statement will be posted to the online owner portal after month end and will include all income, expenses and owner draws collected and disbursed during the month. Owner draw payments are disbursed via direct deposit to a checking or savings account of your choosing. There is no additional charge to our homeowners for this service.
As the homeowner you are accountable to continue to pay your mortgage, taxes, insurance and HOA dues. We will be a point of contact between your HOA and your tenant. We will help resolve any HOA issues or violations and provide any updates to your tenant that the HOA communicates. You will want to provide your property managers information to the HOA company so they are able to communicate with us directly. Otherwise, the HOA will communicate with you and you can send this information to your property manager who will update your tenant. However, payment of HOA dues is maintained by you, the homeowner.